A Guide to Offices in Warsaw - Info Migrator

The Department of Foreigners of the Mazovia Voivodeship Office, located at 5 Długa St, is the central place in Warsaw for those who need to complete formalities necessary to legalise residence, to obtain a residence permit for a fixed period, a permanent residence or an EU long-term residence permit. It is also the place where you can extend a visa or an invitation; replace a residence card; have a Polish foreigner’s travel document issued or replaced; register residence or EU permanent residence.

The Office is open from 10 a.m. to 5.30 p.m. on Mondays and from 8 a.m. to 3 p.m. on Tuesdays, Thursdays and Fridays. The Office is not open to customers on Wednesdays!

Guide to the Office ‒ where to submit documents related to:

1) a residence permit for a fixed period, a permanent residence or an EU long-term residence permit - Section of the Legalisation of Residence, 2^nd floor, the rooms no. 52-57.

In order to ask for information about a residence permit for a fixed period, a permanent residence or an EU long-term residence permit, you can call (22) 695 67 70, (22) 695 67 73.

In order to make an appointment to submit an application, you can call (22) 695 67 61, (22) 695 67 64.

In order to ask for information about the requirements for obtaining the above mentioned permits, you can mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Attention: In an e-mail, you should provide your phone number. If you wish to obtain information about pending proceedings, you should give the number of the case starting with WSC-II.

An appeal against a negative decision on issuing a residence permit for a fixed period, a permanent residence or an EC long-term residence permit should be submitted to the mailroom in the room no. 6 (next to the guard’s desk). The letter should be addressed as follows:

Szef Urzędu ds. Cudzoziemców

Koszykowa 16

00-564 Warszawa

Za pośrednictwem:

Wojewoda Mazowiecki

Długa 5

00-263 Warszawa

Attention: In order to obtain information about the decision on the case within 7 days of submitting the appeal, you can call (22) 695 67 70 or go to the room no. 19 at the Department of Foreigners, Długa 5.

2) invitations - 2nd floor, the room no.49 (ticket with a letter “E”)

In order to obtain information about the entry of an invitation in the register of invitations, you can call (22) 695 65 61, (22) 695 68 38.

3) extending a visa, replacing a residence card, issuing or replacing a Polish foreigner’s travel document – 2nd floor, the room no. 53

In order to obtain information concerning the above mentioned cases, you can call (22) 695 67 65,(22) 695 67 85 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.

4) registration of EU permanent residence –Section of the Legalisation of Residence II, rooms no. 42-43

In order to obtain information concerning the registration of EU permanent residence, you can call (22) 695 67 52.

Attention: an application for the registration of EU permanent residence should be submitted in person. In other cases, if a foreigner cannot submit the documents to the Office in person, he or she may

submit the documents to the Registry Office of the Mazovia Voivodeship Office, pl. Bankowy 3/5, the room no. 39, entrance B; office hours: 8 a.m.- 4 p.m., from Monday till Friday. Attention: documents submitted to the main mailroom are neither verified nor certified to be true copies of the originals.
or send the documents by post to: Mazowiecki Urząd Wojewódzki w Warszawie, Wydział Spraw Cudzoziemców, Oddział Legalizacji Pobytu, ul. Długa 5, 00-263 Warsaw

Ticket system

In order to complete formalities at the Department of Foreigners, you should take a ticket and wait in a queue (your ticket number will appear on a screen). Below you will find some practical guidelines on the system.

A person can take only one ticket of a given type at a time.

If you wish submit an application for a residence permit for a fixed period of time, permanent residence or EC long-term residence permit, take a ticket with a letter “D.” In order to take a ticket “D,” you should present:

a filled-out application form
the travel document or residence card held by the applicant
legal representatives should present a valid power of attorney with a correspondence address and the foreigner’s signature, identical to the specimen signature in the travel document and application
in the event more than one legal representatives have been granted a power of attorney, a letter of attorney should specify who of the representatives shall submit documents in a given case:

If you wish to obtain a decision, take a tickets with a letter “B.”

If you want to obtain a residence card, take a ticket with a letter “C.”

If you want to obtain a stamp confirming the submission of an application for a residence permit for a fixed period, permanent residence or EC long-term residence permit, take a ticket with a letter „W.”

In order to take a ticket with a letter „B” or „C,” you should present:

information about the date of the receipt of the decision or residence card
your travel document or residence card

Legal counselling

In the Department of Foreigners, you will find also an information desk of the Association for Public Information, operating during the office hours. You can obtain legal aid also in the seat of the association and other non-governmental organisations operating in Warsaw.

How to get to the office?

The Department of Foreigners, at Długa 5, is located within a walking distance from Plac Bankowy, a major public transport node, with buses, trams and underground plying there (the station Ratusz Arsenał). In order to plan a journey from a given place in Warsaw to Plac Bankowy, you should go to the website of the ZTM (Public Transport in Warsaw) or jakdojade.pl to find connections.

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